Systems development
What does a customer portal cost? This drives the price
By Optifirm's consultants2 min read
The price of a customer portal rarely depends on the technology and almost always on what the customer should be able to do once signed in. Here are our fixed prices for the customer portal, what drives the price and how to compare quotes.
What counts as a customer portal?
A customer portal, often called My pages, is a signed in part of the website where each customer sees what concerns their own business with you. It can be documents, tickets, quotes, invoices or the status of an ongoing project. The point is that customers help themselves and that you no longer answer the same questions by email.
Our three price levels for the customer portal
- The Basic level costs SEK 15,600. The customer signs in with two step verification, downloads documents and sends tickets.
- The Medium level costs SEK 23,600. The customer follows projects and milestones, approves quotes digitally and sees invoices, with BankID sign in.
- The Large level costs SEK 31,600. It includes payment in the portal, one integration with accounting or CRM and detailed permissions.
The prices are fixed and exclude VAT. They are the same as on the Fixed prices page and are updated here when they change there. Operations and hosting are not included and are invoiced monthly.
Four things that drive the price
- Number of flows. Every task the customer can perform must be designed, built and tested. Five flows cost more than two.
- Sign in. A password with two step verification is cheapest. BankID requires an agreement with a provider and has a running cost.
- Integrations. If the portal should read invoices from accounting or customers from a CRM, each connection adds work.
- Permissions. If several people at the same customer should see different things you need roles and logging.
Costs that are often forgotten
- Operations and hosting, paid every month.
- Third party fees, for example for BankID, payments and text messages.
- Support and further development after launch.
- Your own time to add customers and documents the first time.
How to compare quotes
Ask each supplier to describe exactly what the customer can do in the portal, not which technology is used. Ask what happens if you want to add a flow later, who owns the code and what operations cost per month. A quote with a fixed price and a clear list of contents is easier to compare than an estimate in hours.
When does a customer portal pay off?
Count how many questions about documents, invoices and status you answer every week. If a portal saves a few hours a week, a simpler solution has often paid for itself within a year, and customers also get answers immediately instead of the next working day.
